Banking
FCMB: Driving customer satisfaction through innovation
First City Monument Bank (FCMB) has reaffirmed its commitment to service excellence and innovation as it joined the global celebration of Customer Service Week 2025, recording strong gains in customer satisfaction and loyalty.
The week-long event, which runs from October 6 to 10, is themed “Mission: Possible” and highlights the bank’s resolve to transform everyday challenges into opportunities through creativity, technology, and teamwork.
Describing the occasion, the bank’s Managing Director, Yemisi Edun said: “At FCMB, every day is an opportunity to provide excellent service. This week, we are proud to celebrate our customers and employees, whose dedication continues to drive our success.”
Executive Director, Corporate Services & Service Management, Felicia Obozuwa, reiterated the bank’s dedication in creating real value through customer experience and innovation.
“In a fast-changing world, we are proud to deliver solutions that truly add value. Customer Service Week is another chance to thank our customers for their loyalty and our employees for their dedication,” Obozuwa said.
As part of the celebrations, FCMB executives, including the Managing Director, took on customer-facing roles across various branches. They engaged directly with clients, listened to their feedback, and presented special gifts to customers. The bank also recognised children with Kiddies’ Accounts and rewarded its top 50 customers for their enduring loyalty and contribution to the bank’s growth.
To further appreciate its wider customer base, the bank rewarded more than 100,000 customers who purchased airtime and data through the FCMB Mobile App and 329# USSD code with a 10 percent bonus during a three-day campaign. In addition, select branches were fitted with refreshment booths to make in-branch visits more pleasant and interactive.
Employees also played a central role in the celebrations. Activities such as peer-to-peer recognition sessions, a Bankers Game Show, and a Theme Song Contest were organised to foster teamwork, celebrate excellence, and strengthen internal culture. The week’s events will culminate in a hybrid staff gathering, connecting employees physically and virtually across the country.
In line with this commitment, FCMB reported significant improvements in its Net Promoter Score (NPS) — a key measure of customer satisfaction and loyalty. The bank’s NPS, the management noted, rose to 74 per cent as of August 2025, surpassing the industry average, while its digital banking NPS also improved from 71 per cent to 75 per cent, reflecting stronger customer confidence in its digital platforms.
Now in its 41st year globally, Customer Service Week celebrates the role of service excellence in driving sustainable business growth. For FCMB, the event underscores its ongoing strategy to blend innovation, empathy, and digital transformation to strengthen relationships with customers, enhance satisfaction, and sustain business performance.
Banking
Naira rallies following CBN’s injection of $150m
The Nigerian naira rallied at the forex market after the Central Bank (CBN) topped up FX sales amidst rising external reserves, which continues to boost investors’ and the market’s confidence in the exchange rate outlook.
The official exchange rate saw a sharp daily gain, reflecting a stronger US dollar volume available for closing eligible foreign transactions. Sources said the Apex Bank injected dollars into FX market, though official data has not been made available to know the size.
The CBN sold an additional $150 million on Friday, which was not captured, bringing last week’s total intervention to $400 million. According to updated data from the Central Bank of Nigeria (CBN), the official spot FX rate appreciated by 0.52% per dollar to close at N1,446.32 from N1453.84 per dollar the previous day.
The exchange rate at the official window touched an intraday high of N1455, a significant improvement from N1462.5000 that was quoted for international payment in the previous day.
FX traders in some of the leading investment and commercial banks said the exchange rate briefly touch N1441 on the day, the lowest FX quoted for international payments on Tuesday.
The trading pattern reflected the absence of significant pressures on the local currency, signalling FX liquidity boost as the Central Bank maintained its stance on market intervention.
The naira, however, fell by 1.30% to N1,475 per dollar in the parallel market, highlighting diverging dynamics between the tightly managed official segment and the more demand-driven black market.
Nigeria’s foreign reserves expanded to $44.459 billion on Monday amidst sustained FX inflows across sources, including oil sales and remittances. Month to date, gross external reserves surged by $1,262 billion, from $43.197 billion at the end of October.
Banking
Access, Premium, Citi, others lead in banks with best savings interest, says CBN report
By Grace Edet
The Central Bank of Nigeria (CBN) has released the latest savings deposit rates for Deposit Money Banks (DMBs) and Merchant Banks, reflecting recent monetary policy adjustments following a reduction in the Monetary Policy Rate (MPR) to 27.5 per cent.
According to the CBN’s data published as of October 31, 2025, the average savings deposit rate across the banking industry rose to 8.25%, up from 7.88% in the previous period — signaling modest improvement in returns to retail depositors amid a cautious monetary easing cycle.
The adjustment follows the decision of the apex bank’s Monetary Policy Committee (MPC) at its September 2025 meeting to cut the MPR, citing improving inflation trends and the need to stimulate economic activity.
“The Committee’s decision to lower the monetary policy rate was predicated on the sustained disinflation recorded in the past five months, projections of declining inflation for the rest of 2025, and the need to support economic recovery effort,” the CBN stated in its communiqué.
Tier-1 banks lead with 8.25% rates
Most Tier-1 lenders including Access Bank, Zenith Bank, First Bank of Nigeria, and United Bank for Africa (UBA) maintained savings rates between 8.10% and 8.25%, keeping them among the highest in the market.
First Bank of Nigeria and Optimus Bank offered the top rate at 8.25%, while Stanbic IBTC Bank posted the lowest at 2.75%, far below the industry average.
Other mid-tier and emerging banks such as Globus Bank (8.18%), Parallex Bank (8.23%), and Nova Bank (8.00%) also remained competitive, reflecting increasing pressure to attract retail deposits amid tightening liquidity in the financial system.
Below is the latest published savings deposit rates (as of October 31, 2025):
Bank Savings Rate (%)
Access Bank 8.10
Alpha Morgan Bank 8.10
Citi Bank 8.10
Ecobank 5.95
FCMB 4.25
Premium Trust Bank 8.10
Fidelity Bank 8.10
First Bank of Nigeria 8.25
Globus Bank 8.18
Guaranty Trust Bank (GTBank) 8.10
Keystone Bank 8.10
Nova Bank 8.00
Optimus Bank 8.25
Parallex Bank 8.23
Polaris Bank 8.10
Providus Bank 8.10
Signature Bank 8.10
Stanbic IBTC Bank 2.75
Standard Chartered Bank 8.10
Sterling Bank 8.10
Suntrust Bank 8.10
UBA 8.10
Union Bank 8.10
Unity Bank 8.10
Wema Bank 8.10
Zenith Bank 8.10
(Merchant Banks including Coronation MB, FBNQuest MB, FSDH MB, Greenwich MB, and Rand Merchant Bank did not publish savings rates as of the reporting date.)
Easing Policy, Tight Liquidity
Analysts say the slight uptick in savings rates may not translate into significant gains for depositors, given the still-high inflation and tight credit conditions. However, the central bank’s decision to reduce the MPR is seen as a signal of confidence in ongoing disinflation trends.
“The CBN appears to be balancing between easing rates to encourage lending and maintaining positive real returns for savers.
“The recent disinflation data gave the MPC enough room to make this downward adjustment,” said Chibuzor Anya, a Lagos-based financial analyst who spoke to The Trust News.
At 27.5%, the MPR remains among the highest in Africa, but the CBN’s stance indicates a gradual move toward supporting private-sector lending and consumption-led recovery, especially after multiple quarters of tight monetary policy aimed at curbing inflation.
Banking sector outlook
With savings rates inching higher, banks are expected to face higher funding costs, particularly as competition for retail deposits intensifies. Nonetheless, the CBN’s move is expected to encourage broader credit expansion in the medium term, aligning with government efforts to boost growth.
Economists note that as inflation moderates and liquidity improves, further adjustments to the policy rate could follow.
“The next few quarters will test how banks balance deposit mobilization with loan growth. The direction of the MPR will remain crucial in shaping margins and credit appetite,” said another analyst.
Conclusion
The new savings deposit rates underscore the CBN’s evolving policy stance toward a more accommodative framework aimed at stimulating growth while maintaining monetary stability. As the financial system adjusts to the 27.5% MPR, the spotlight remains on how banks manage liquidity, lending, and deposit pricing in the months ahead.
Banking
Market Rates Ease over Excess Liquidity in Banking System
Money market rates declined as a result of surplus liquidity in the financial system. The interbank market has been flooded with excess liquidity, and local deposit money banks have been having fun with the above-average treasury bill rate on placement at the Central Bank window.
CBN liquidity action slowed down, lifted the funding profile in the market, and kept the short-term interest rates behind 25%. Banks’ placements at the standing depot facility averaged ₦2.88 trillion, up from ₦2.02 trillion the previous week, TrustBanc Financial Group Limited said in a note.
Hence, the banking system closed the week with a ₦2.47 trillion surplus, a decline from an opening balance of ₦3.78 trillion. In the absence of funding pressures, average daily liquidity for October rose 9% to ₦2.96 trillion from ₦2.71 trillion in September.
Funding profile was also strengthened by FAAC inflows and other system credits that offset early week OMO settlement outflows. According to market report, inflows of ₦261.38 billion from bond coupon payments supported liquidity. A bond auction settlement totalling N313.77 billion midweek exerted mild pressure.
Despite brief contractions from OMO and Treasury bills auction outflows, overall funding conditions remained comfortable, keeping short-term interbank rates lower by an average of 14 bps.
Consequently, the Open Repo Rate (OPR) dipped by 4 bps to 24.50%, while the Overnight Rate (O/N) declined by 24 bps to close at 24.83% week on week.
Supported by expected coupon inflows of about ₦261 billion from the Apr-2029, Apr-2032, and Apr-2049 bonds, funding costs are anticipated to ease further in the coming week in absence of any funding activities Oando Fires Up, Gains 12% as Investors Bet on ‘Possibilities’
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